Support & Maintenance

Load.Me has a 24/7 support department available for corporate and private clients

ABOUT

Professional support and maintenance are essential for reducing the TCO of software systems and ensure proper optimization and improvement steps. This helps to make sure the entire IT infrastructure runs reliably and smoothly with maximum cost reduction. Adequate maintenance guarantees that your minor and major problems are tackled, thereby ensuring that your system functions and performs the way it should.

The 24/7 support department of Load.Me deals with your issues in IT infrastructure and software systems. Relieving your staff of the routine task, we help you optimize your costs. We offer 1st, 2nd and 3rd level support services for the client’s systems. Also, we can monitor your core applications, systems, network, hardware, and overall system performance to bolster system uptime. Continuous integration with the workflow system immediately alerts and assigns a responsible person or team with a ticket that’s created automatically.

Expertise

What we can offer?

Remote support

Upgrades & maintenance

System monitoring

Disaster recovery strategy

Help & advice

Tools we are using

  • Wnet CRM
  • Zabbix
  • Check MK
  • Graylog
  • Notification channels

Load.Me team created a CRM system specifically crafted for our needs, while meeting the project deadlines. We are very pleased with the end product, now we solve daily tasks 2 times faster. We are currently improving our system every 2 months. Load.Me developers take all our wishes into account and offer their suggestions for optimal solving of our tasks.

CBO at Wnet

Sergiy Ganichev

CBO at Wnet

Load.Me developed a unique software for us to manage our telecommunication system and subscriber billing in one place. We started to actively use the software only after the first 3 weeks of development. Thank you for your professionalism, guys!

CEO at Domonet

Igor Budiiev

CEO at Domonet

When we needed a landing page for the UnlimitedFiber startup, we sent our brief to the Load.Me. It was definitely the best decision! The site was designed from sketch and released in less than 2 weeks. We highly recommend this team. Nice job!

CMO at UnlimitedFiber

Kate Kozhemiakina

CMO at UnlimitedFiber

Services

Our Expertise

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